Answer
Nov 05, 2024 - 02:22 PM
Yes, our products are returnable! While all of our frames are custom-made to order, we want you to love your purchase. If you’re not completely satisfied, you can return your items for a full refund. To qualify, the items must be in new, unused condition with all original tags and labels attached. Returns must be postmarked within 30 days of the delivery date. We will inspect your item(s) within five (5) business days upon receipt and process your return. Refunds will be processed promptly but may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. You are responsible for all return shipping charges. We strongly recommend using a shipping method with tracking to mail your return. If you have any issues, just let us know and we’ll be happy to assist!
